Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide information to website owners, and enhance your browsing experience by remembering your preferences and previous interactions.

Cookies can be "session cookies" which are deleted when you close your browser, or "persistent cookies" which remain on your device for a set period or until you delete them. They can also be "first-party cookies" set by the website you're visiting, or "third-party cookies" set by other services integrated into the website.

At Trinoxel, we use cookies responsibly to improve your website experience, understand how our site is used, and provide you with relevant information about our services. This policy explains what cookies we use, why we use them, and how you can control them.

2. How We Use Cookies

We use cookies for several important purposes that help us provide you with a better website experience and understand how we can improve our services. Our use of cookies is designed to be transparent, purposeful, and respectful of your privacy preferences.

Essential Website Functionality:

Some cookies are essential for our website to function properly. These include cookies that enable you to log into secure areas, navigate between pages efficiently, maintain your session while filling out forms, and ensure the security of your interactions with our website.

Performance and Analytics:

We use analytical cookies to understand how visitors interact with our website. This includes tracking which pages are most popular, how long people spend on different sections, where visitors come from, and which content is most engaging. This information helps us improve our website design and content.

Personalisation and Preferences:

Certain cookies remember your preferences and choices to provide a more personalised experience. This might include remembering your language preference, text size settings, or which sections of our website you're most interested in.

Communication and Marketing:

With your consent, we may use cookies to help us understand your interests so we can provide more relevant information about our services. This helps us share content that might be most useful for your health and fitness journey.

3. Types of Cookies We Use

We categorise our cookies based on their purpose and function. Understanding these categories helps you make informed decisions about which cookies you're comfortable accepting when you visit our website.

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be switched off. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have asked for cannot be provided.

Examples: Session management, security tokens, accessibility preferences, load balancing, and form submission protection.

Performance Cookies

These cookies collect information about how you use our website, such as which pages you visit most often and if you get error messages from web pages. All information collected is aggregated and therefore anonymous.

Examples: Google Analytics, page load times, error tracking, bounce rate analysis, and user journey mapping.

Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have requested such as viewing a video or commenting on a blog.

Examples: Language preferences, region selection, user interface customisation, and remembered form inputs.

Targeting/Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Examples: Social media integration, remarketing pixels, advertising networks, and content recommendation engines.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance functionality and provide additional features. We work only with reputable third-party providers who meet high standards for data protection and privacy.

Analytics Services:

We use Google Analytics and similar services to understand how our website is used. These services set cookies to collect anonymous information about visitor behaviour, helping us improve our website design and content strategy.

Social Media Integration:

If we include social media sharing buttons or embedded content from platforms like Facebook, Twitter, or YouTube, these services may set their own cookies to track your interactions and provide personalised content.

Payment Processing:

Our secure payment processors may use cookies to facilitate transactions and prevent fraud. These cookies are essential for processing payments safely and securely.

Customer Support Tools:

Live chat systems, feedback tools, and customer support platforms may use cookies to provide better service and remember your preferences across support interactions.

5. Managing Your Cookie Preferences

You have several options for managing cookies on our website. We respect your choices and provide multiple ways for you to control which cookies are set when you visit our site. However, please note that blocking some cookies may impact your experience on our website.

Cookie Banner Controls:

When you first visit our website, you'll see a cookie banner that allows you to accept or reject different types of cookies. You can click on "Cookie Settings" to customise your preferences for each category of cookies.

Browser Settings:

Most web browsers allow you to control cookies through their settings. You can usually find these options in the "Privacy" or "Security" section of your browser's preferences. You can choose to block all cookies, accept only first-party cookies, or receive alerts when cookies are set.

Third-Party Opt-Outs:

Many third-party services provide their own methods for opting out of tracking cookies. For example, Google Analytics offers browser add-ons that prevent your data from being collected by their service.

Regular Review:

We recommend reviewing your cookie preferences periodically, especially if you notice changes in website behaviour or if your privacy preferences change. You can update your choices at any time through your browser settings or by contacting us directly.

6. Cookie Retention and Deletion

Different cookies have different lifespans depending on their purpose and type. We set appropriate retention periods for each cookie to balance functionality with privacy, ensuring that cookies are not kept longer than necessary.

Session Cookies:

These cookies are temporary and are automatically deleted when you close your browser. They are used for essential functions like maintaining your session while navigating our website.

Short-term Persistent Cookies:

These cookies typically last from a few hours to several days and are used for functions like remembering your preferences during return visits within a short timeframe.

Long-term Persistent Cookies:

Some cookies may last up to two years and are used for analytics, personalisation, and improving user experience over time. These help us understand long-term trends and user behaviour patterns.

Manual Deletion:

You can delete all cookies from your device at any time through your browser settings. This will remove all cookies from all websites, not just ours. You can also delete cookies from specific websites if your browser supports this feature.

7. Impact of Cookie Choices

Your cookie preferences directly affect your experience on our website. While we respect your right to limit cookie usage, it's important to understand how different choices may impact the functionality and features available to you.

Accepting All Cookies

You'll have access to all website features, personalised content, improved performance, and we can provide better customer service based on your preferences and behaviour patterns.

Essential Cookies Only

The website will function but with limited personalisation. You may need to re-enter preferences each visit, and we won't be able to remember your choices or provide customised content recommendations.

Blocking All Cookies

Some website features may not work properly, forms may not function correctly, and you may experience reduced functionality. We strongly recommend allowing at least essential cookies for the best website experience.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or website functionality. When we make significant changes, we will notify you through our website or other appropriate communication methods.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can control them. The date of the last update is shown at the top of this policy for your reference.

If you have any questions about our use of cookies, your cookie preferences, or any aspect of this policy, please don't hesitate to contact us. We're here to help ensure you have a positive and comfortable experience on our website.

9. Contact Us About Cookies

If you have any questions about our cookie usage, need help managing your cookie preferences, or want to learn more about how cookies affect your browsing experience, we're here to help. Our team can provide guidance on cookie settings and explain how different choices impact website functionality.

You can contact our Data Protection Officer for detailed information about our data practices, including cookie usage. We aim to respond to all cookie-related inquiries within 48 hours and will provide clear, helpful information about managing your digital privacy preferences.

Remember that you can change your cookie preferences at any time, and we'll respect your choices while continuing to provide the best possible website experience within the constraints of your selected settings.